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FAQs

About ShopOps

What is ShopOps?

ShopOps is an AI-native commerce optimization platform that helps businesses maximize their presence across AI platforms like ChatGPT, Claude, and Perplexity. We ensure your products are discoverable, trusted, and recommended by AI agents.

Who is ShopOps designed for?

ShopOps is designed for Shopify merchants, operators, and teams who want to prepare their store for AI-assisted discovery, recommendation, and analysis.

What does ShopOps not do?

ShopOps does not:

  • Automatically change prices, products, or settings
  • Run ads or marketing campaigns
  • Guarantee increases in sales, conversion rate, or ROI
  • Replace human judgment or decision-making
  • Act on behalf of merchants without approval

Data and Privacy

What data does ShopOps access from my Shopify store?

ShopOps accesses data made available through Shopify APIs, based on the permissions you grant during installation. This may include:

  • Store information (name, domain, language, currency)
  • Product and catalog data (titles, descriptions, images, variants, pricing)
  • Inventory and availability information
  • Storefront structure and metadata

ShopOps does not access payment card data or Shopify admin credentials.

Does ShopOps access my customers' personal data?

ShopOps is designed primarily to analyze storefront and product information. We do not intentionally collect personal information of your customers (buyers). If limited customer-related data is incidentally processed through Shopify APIs (for example, anonymized or aggregated signals), such data is:

  • Used only to provide the Service to you
  • Not used to identify individual customers
  • Not sold or used for advertising or cross-merchant profiling

ShopOps does not place cookies or tracking technologies on your customers' devices.

Is my data used to train AI models?

No. ShopOps does not use merchant data to train generalized AI models for unrelated third parties. Any automated or AI-assisted processing is used solely to generate insights for the same merchant and is designed to avoid identifying individual merchants or customers.

Does ShopOps sell or share merchant data?

No. ShopOps does not sell personal data and does not share merchant data for advertising or marketing purposes. Data is shared only with trusted service providers (such as hosting or infrastructure providers) under strict confidentiality obligations, or where required by law.

What happens to my data if I uninstall the app?

If you uninstall ShopOps:

  • We stop accessing your Shopify store
  • Shopify-derived data is deleted or anonymized within 90 days, unless retention is required by law
  • Aggregated or anonymized data that cannot identify you may be retained for analytical purposes

This process is aligned with Shopify's data protection requirements.

AI and Insights

How does ShopOps use AI?

ShopOps may use automated or AI-assisted techniques to analyze storefront and catalog data, such as:

  • Evaluating completeness and clarity of information
  • Identifying missing or ambiguous data
  • Assessing whether information is usable by AI systems

AI is used as an assistive analysis tool, not as an autonomous decision-maker.

Installation and Permissions

Why does ShopOps request certain Shopify permissions?

ShopOps requests only the permissions necessary to analyze storefront and catalog data and provide the Service. Each permission is used solely to deliver the features you enable and is governed by our Privacy Policy.

Can I control or revoke access?

Yes. You can uninstall ShopOps at any time from your Shopify admin, which immediately stops further data access.

Pricing and Support

Is ShopOps free or paid?

ShopOps offers a free trial or paid plans, depending on the current offering. Pricing details are clearly communicated before any charges apply.

Is ShopOps in beta?

Some features of ShopOps may be released as beta features. Beta features are provided for evaluation purposes and may change over time.

Is ShopOps compliant with privacy laws like GDPR or CPRA?

ShopOps is designed to support compliance with major data protection frameworks, including GDPR, CPRA, PDPA, and similar laws, where applicable. Details about how we handle data and privacy rights are available in our Privacy Policy.

Which terms govern my use of ShopOps?

Your use of ShopOps is governed by our Terms of Service and Privacy Policy, which together describe your rights, responsibilities, and how data is handled.

Final Note

If you have questions that are not answered here, please contact us. We are committed to transparency and responsible data practices.

How to Contact Support

If you have questions or need support, you can contact us via: